AppNeta

AppNeta Performance Manager is a SaaS platform that provides complete performance visibility into the usage, delivery and experience of business-critical cloud and SaaS applications from the end user’s perspective.

Fuze Enablement Overview - Training and Adoption
Fuze Call Flow Management

The Fuze portal offers the ability to create call flows including auto attendants, queues, ring groups and schedules, in order to guide incoming callers to the appropriate destination.

Designing a Fuze Solution

This course is designed to help decision makers and technical administrators understand the various configuration options within the Fuze platform. It includes an overview of necessary solution decisions, as well as the various design elements available in the platform.

Fuze Community

This course will provide administrators and global support contacts with an understanding of the Fuze Community site tools such as product, topic, and training resources, as well as how to submit and manage support cases.

Fuze Contact Center for Attendants

Fuze Contact Center (FCC) provides an attendant or receptionist the ability to successfully manage and transfer calls to the appropriate user extension via the drag and drop feature. The customizable interface allows attendants the ability to personalize the screen according to the user’s preference. Call statuses are readily viewable, and attendants have the ability to use extension directories to filter extensions as needed.

Fuze Contact Center for Supervisors

Fuze Contact Center (FCC) offers the ability to monitor agent and queue statistics. The application supports inbound and outbound contact center management and has a configurable interface with drag and drop features. FCC can be used to view call statuses, and to create extension directories to filter agent visibility.

Fuze Data

Fuze Data helps understand the communication patterns that impact a business on a daily basis. It provides real-time access to call, meeting, messages and queue data within a user-friendly web interface or by connecting to the data source using the reporting application of choice and the Fuze Data API. This helps lines of business monitor key business metrics.

Fuze Desktop

This course is an overview for Fuze Desktop Softphone, Meetings, and Chat. Fuze Desktop Softphone offers the ability to place and receive phone calls from anywhere there is an internet connection. Fuze Desktop Meetings offers the ability to create, schedule, manage, and join meetings, as well as initiate video calls. Fuze Desktop Chat offers the ability to exchange information between colleagues within an organization and invite external contacts to communicate via instant messaging (IM).

Fuze for Salesforce for End Users

Fuze for Salesforce is an application which is embedded within the Salesforce interface to help sales and support organizations work more efficiently. The application will track, match, and log telephone calls. Using Fuze for Salesforce, an end user can easily perform tasks such as creating contacts and opportunities, as well as accessing customer records.

Fuze Hub

The Fuze Hub offers the ability to manage user settings, phone numbers, and other services in an easy-to-use interface. Using the Fuze Hub, an administrator can easily perform user management tasks such as creating, editing, and deleting users. It also offers the ability to add and upgrade services, activate phone numbers, and purchase or bind/unbind phones. Administrators can even view location details and manage update preferences. All data within the Fuze Hub is synchronized with the Fuze Customer Portal.

Fuze Mobile

This course is an overview of Fuze Mobile. Fuze Mobile offers the ability to exchange information utilizing softphone and chat, as well as to collaborate via Fuze Meetings. Users can set and view current status and add a custom message. Fuze Mobile has unified history with calls, messages, and meetings.

Fuze Rooms

Fuze for Rooms extends the power of cloud communication to conference rooms and meeting spaces of all sizes, whether they are down the hall, or across the globe. You can invite any Fuze Room to a scheduled or ongoing meeting, and you can join or start a meeting from within a Fuze Room. Additionally, you can share content, invite other people to an ongoing meeting, chat, and view shared notes with those in the room, as well as with other attendees

Fuze Troubleshooting

This course will provide administrators and support staff with an understanding of how to troubleshoot and resolve common issues that end users may experience while using Fuze Desktop, Fuze Mobile, or desk phones. Tools such as Fuze Status, Fuze Community, and the Fuze Customer Portal will be utilized as resources for resolving issues. In order to get the best experience possible, all prerequisites must be met prior to attending this course. Many of the possible resolutions refer to tasks taught in other Fuze training courses and thus step-by-step resolutions are not described here.

Fuze Web

Fuze Web Chat offers the ability to exchange information between colleagues within an organization and invite external contacts to communicate via instant messaging (IM). Fuze Web Meetings offers users the ability to create, join, schedule, and manage meetings. Additionally there is the ability to initiate video calls. Fuze Web Voice offers users the ability to choose a preferred device to place calls, set presence status, and access voicemail. Additionally, users can also access call history.

Fuze for Poly Desk Phones

The Polycom VVX 300 series phones have a backlit, grayscale, graphical LCD screen, supporting six line appearances. It has high-definition (HD) voice on all audio paths, along with user-friendly navigation options and specific function keys. The Polycom VVX 400 Series phones have a color, graphical LCD screen. This desk phone supports twelve line appearances and high-definition (HD) voice on all audio paths (speaker, handset, headset). The device also has user-friendly navigation options and a number of specific function keys. The Polycom VVX 500 Series and 600 Series phones have a color LCD touch screen interface. This desk phone supports twelve line appearances (VVX 500 series) or sixteen line appearances (VVX 600 series) and high-definition (HD) voice on all audio paths. The device also has a number of function specific keys.

Fuze Portal for Administrators

The Fuze Customer Portal is a browser-based interface that offers administrators the ability to make configuration changes to user accounts, devices, extensions, and dial plans. Using the Portal, the administrator can view account summary and details, add, deactivate, and delete user accounts, and assign roles. It is also possible to update extension and device settings for users via the Portal. The Fuze Customer Portal also offers administrators the ability to make configuration changes to application seats, organizational departments, IM and pickup groups, conference rooms, and call monitoring. Administrators can configure call recording selections for agents and supervisors, as well as manage authorized reporting and recording lists for departments. It is also possible to set up voicemail broadcasts via the Portal.

Fuze Portal for End Users

The Fuze Customer Portal is a browser-based interface that allows users the ability to manage voicemails over the internet, configure phone and voicemail settings, and access support resources. Using the Portal, users can listen to call recordings, send a fax, and choose the preferred device for the click-to-call function in Fuze on Chrome.

Fuze for Yealink Desk Phones

This course is an overview of the Yealink Series. The Yealink T41P and T42G desk phones are backlit, monochrome, graphical LCD screens. These phones support six line appearances per page with three pages of line appearances. The phones also support high-definition (HD) voice on all audio paths (speaker, handset, headset). They have user-friendly navigation options and a number of specific function keys. The Yealink T46 desk phone has a backlit, color, graphical LCD screen. This phone supports ten line appearances. The phone also supports high-definition (HD) voice on all audio paths (speaker, handset, headset). The Yealink T46 has user-friendly navigation options and a number of specific function keys. The Yealink T48 desk phone has a backlit, color, LCD touch-screen. This phone supports twelve line appearances. The phone also has a dual-color LED light and supports high-definition (HD) voice on all audio paths (speaker, handset, headset). The Yealink T48 has user-friendly navigation options and a number of specific function keys. The Yealink W52P phone can handle up to four simultaneous calls. The wireless handset has a 1.8 inch color display and exceptional HD sound. Up to five VoIP accounts can be used and the phone can be desktop-based or wall mountable. The Yealink W60 phone can handle up to eight simultaneous calls. The wireless handset has a 2.4 inch color display with exceptional HD sound. Up to eight VoIP accounts can be used and the phone can be desktop-based or wall mounted.