Fuze Contact Center (FCC) provides an attendant or receptionist the ability to successfully manage and transfer calls to the appropriate user extension via the drag and drop feature. The customizable interface allows attendants the ability to personalize the screen according to the user’s preference. Call statuses are readily viewable, and attendants have the ability to use extension directories to filter extensions as needed. This course houses training documents and five short video modules, which are topic specific. Please feel free take these modules in the order that best suits your learning.