This course will provide administrators and support staff with an understanding of how to troubleshoot and resolve common issues that end users may experience while using Fuze Desktop, Fuze Mobile, or desk phones. Tools such as Fuze Status, Fuze Community, and the Fuze Customer Portal will be utilized as resources for resolving issues. In order to get the best experience possible, all prerequisites must be met prior to attending this course. Many of the possible resolutions refer to tasks taught in other Fuze training courses and thus step-by-step resolutions are not described here. This course houses training documents and thirty-four short video modules, which are topic specific. Please feel free take these modules in the order that best suits your learning.